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Frequently asked questions

Why should I choose your company for data recovery or data retrieval?
Data recovery is a challenging process that requires sensitive and professional approach based on sufficient amount of experience and expertise. We possess a well-equipped laboratory, which has been specializing in data recovery for more than 10 years. We are ready for you 24 hours a day. Our great advantage is favorable prices, high success in saving data, free entry diagnosis, and personalized approach. But our best reference are definitely our satisfied customers. For further details see: Why choose us?

Why is data recovery expensive?

Cost professional data recovery, with minimal risk of data loss,is determined by three main factors:

  • Specialized and very expensive equipment.
  • Qualified personnel must first go through a long training and harboring experience.
  • Parts that are used in the rescue. The price of these parts is usually a few thousand dollars and so often represents a major proportion of the final price of data recovery.

Will the disk be fully functional after the data recovery?
If the disk was physically fully functional before the recovery and therefore it possessed a software defect, then the disk will be operational. Unless it had a hardware failure, and it will not be functional.

Why isn't it possible to repair a disk with hardware (mechanical) damage?
The disks are specially calibrated during their manufacture. All mechanical processes taking place in the disk are occurring at high speeds and microscopic distances from each of the individual components. When dismantling the diskthese inside parts are loosened and can no longer be calibrated to the original state from the manufacturer. The diskis thus not suitable for data storage.

How can I deliver the disk to you for repair?
Delivery of the disk can happen in several ways.

  1. You can deliver the damaged medium personally to our laboratory.
  2. A courier will pick it up for free and deliver the shipment with the disk to our laboratory for entrance diagnosis.
  3. You can send it to our laboratory address.
  4. In case you are in a hurry, we will send you an EXPRESS carrier.

In what way will you deliver my recovered data to me?
We will save the recovered data on a solid disk, external or flash disk provided by you or one bought by us for you. After an agreement, it is, of course, possible to choose a different way of data delivery(FTP, CD/DVD).

What are the possible ways of payment for the data recovery?

  • cash on pick-up
  • cash on delivery
  • bank transfer in advance

Is the warranty still in place after data recovery?
Breach of the disk warranty can be made in case that the internal construction have to be accessed during data recovery. We always try to keep the warranty and will not breach it without you consent.

Can I check the data before paying?
Yes, in case of pick-up of the recovered data in person, there is a computer available on which you can go over the recovered data. Recently, we also offerpossibility of an online check of the data through remote desktop connection.

Is it possible to carry out the entrance diagnosis while I wait?
Yes, in some cases disk diagnosis is possible to be carried out while you wait. It depends on the individual agreement. We always do our best to satisfy the customer.

Can I be present at your laboratory during the data recovery?
Data recovery is performed in the dust-free anti-static environment, and since we accentuate protection of the data, outside people are not allowed to enter our laboratory. If the customer is not able to turn in the data to the third party due to safety or other reasons, we offer mobile laboratory services.

What if I decide to not go with data recovery after diagnosis?
If you will not wish to perform data recovery, we will return the data medium to you for free.

What do we salvage and how it works?

HDD, RAID field, NAS, USB flash discs, memory cards, DVD recorder and camera discs, SDD discs


  1. Contact

  2. Transport



    You can bring or
    send your equipment;
    or we can pick it
    up for free.



  3. Diagnostics

    We will examine
    whatkind of damage
    has been done and the
    possibility of data
    salvage for free.

  4. Recovery

    The process of
    data recovery will
    start after your agreement.
    Given price is
    never exceeded.

  5. Handover

    You will receive
    your recovered data
    meeting the agreed

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